Got Questions?
Frequently Asked Questions
Everything you need to know about traveling with Asia Creative Travel.
Booking & Payment
How do I book a tour with Asia Creative Travel?
Simply fill out an inquiry form on any tour page, use our Tailor-Made form, or contact us directly via email or phone. Our travel experts will respond within 24 hours with a detailed itinerary and quote.
What payment methods do you accept?
We accept bank transfer (wire transfer), credit cards (Visa and Mastercard), and PayPal. A 30% deposit is required to confirm your booking, with the balance due 30 days before departure.
Are your prices in USD?
Yes, all our tour prices are quoted in US Dollars (USD) unless otherwise specified. This provides a clear, internationally recognized benchmark for all our clients worldwide.
Do I need to pay the full amount upfront?
No. We require a 30% deposit to secure your booking. The remaining 70% is due 30 days before your departure date.
Tours & Itineraries
Can I customize a tour itinerary?
Absolutely! Customization is our specialty. You can modify any existing tour or request a completely tailor-made itinerary. Our product team will design a personalized trip based on your preferences, budget, and travel style.
What is the difference between private and group tours?
Private tours are exclusively for your party with a dedicated guide and vehicle, offering maximum flexibility. Group tours join other travelers at scheduled dates, offering a more social experience at a lower price point.
What is a DMC and why should I book through one?
A DMC (Destination Management Company) is a local operator that designs and handles all on-ground logistics. Booking through a DMC like Asia Creative Travel means you get direct pricing, authentic local knowledge, and dedicated on-trip support — no middlemen.
Do you offer tours for solo travelers?
Yes! We welcome solo travelers and can design private tours tailored to individual exploration.
Travel Logistics
Do I need a visa for Vietnam, Cambodia, or Laos?
Most nationalities need a visa for these countries. Vietnam offers e-visas, Cambodia has visa-on-arrival and e-visa options, and Laos provides visa-on-arrival at major entry points. Visit our Visa Info page for detailed requirements.
What is the best time to visit Southeast Asia?
The best time varies by region. Generally, October to April offers the most pleasant weather across Indochina. Contact us for specific advice based on your chosen destinations.
Are airport transfers included in tour packages?
Yes, all our tour packages include airport pickup and drop-off transfers. Our driver will meet you at the arrivals hall with a name sign.
What type of accommodation do you use?
We use a range from comfortable 3-star hotels to luxury 5-star resorts, depending on the tour category. All properties are personally vetted by our team. Upgrades are always possible.
Cancellation & Support
What is your cancellation policy?
Cancellations 60+ days before departure receive a full refund minus an admin fee. 30-59 days: 50% refund. 15-29 days: 25% refund. Less than 15 days: no refund. See our full Cancellation Policy for details.
What support is available during my trip?
Our local support team is available 24/7 during your trip. You'll receive a local emergency phone number, WhatsApp contact, and your guide's direct number. Any issue is resolved in real time.
B2B Partners
Do you work with travel agents and tour operators?
Yes! We have a dedicated B2B program for travel agents, tour operators, and wholesale partners. We offer competitive net rates, dedicated account managers, and fast response times.
How do I become a B2B partner?
Visit our B2B Partners page and fill out the partnership registration form. Our B2B team will review your application and respond within 48 hours.
Still Have Questions?
Our team is happy to help with any questions about your upcoming trip.